The Floor Supervisor possesses working knowledge of all job duties of the Cage Supervisor and Cashiers, Slot Technicians, Floor Service Representatives and Table Games Dealers and Pit Bosses. He/she must have the knowledge and ability to assist in all areas of the casino, lodge and restaurant if needed. In the absence of a departmental director or supervisor, the Floor Supervisor has the responsibility of making business decisions; ensuring employees are in proper uniform, presentable and professional when dealing with the public, guaranteeing a high level of customer service; and addressing business concerns with customers, employees, directors, gaming manager and general manager. The Floor Supervisor performs any other duties assigned by the Gaming Manager. Employee shall comply with all BSA/AML regulations, reporting, and training requirements – Specifically those in the Grand River Casino Written System of Internal Controls (and appendices) for BSA/AML.