Position: Floor Supervisor
Reports To: Gaming Manager
Responsible for the day-to-day activities of the gaming area and ensures that these areas operate in accordance with Grand River Casino policies and procedures and MIC.
The Floor Supervisor possesses working knowledge of all job duties of the Cage Supervisor and Cashiers, Slot Technicians, Floor Service Representatives and Table Games Dealers and Pit Bosses. He/she must have the knowledge and ability to assist in all areas of the casino, lodge and restaurant if needed. In the absence of a departmental director or supervisor, the Floor Supervisor has the responsibility of making business decisions; ensuring employees are in proper uniform, presentable and professional when dealing with the public, guaranteeing a high level of customer service; and addressing business concerns with customers, employees, directors, gaming manager and general manager. The Floor Supervisor performs any other duties assigned by the Gaming Manager. Employee shall comply with all BSA/AML regulations, reporting, and training requirements – Specifically those in the Grand River Casino Written System of Internal Controls (and appendices) for BSA/AML.
Must be 21 years of age or older. Must qualify for a Standing Rock Sioux Tribal Key license. Must have 20/20 corrected vision and not be color blind. Must have basic computer skills.
Must have high school diploma or GED.
Skills & Abilities:
One year supervisory experience and two years experience in the gaming industry preferred. Must be able to administer professional communication skills with internal and external guests and ensure confidentiality.
Must be physically able to withstand continued walking, standing, kneeling, and lifting for periods of 8 hours or more.