POSITION TITLE: Lodge Clerk
REPORTS TO: Lodge Director and Lodge Supervisor
Assists casino customers in all aspects of the Gift Shop, Lodge and switchboard.
DUTIES AND RESPONSIBILITIES:
The Lodge Clerk accurately makes reservations and checks guests in and out in a timely and accurate manner. He/she is responsible for directing incoming switchboard telephone calls to the appropriate party. The Lodge Clerk substitutes for the night auditor when needed and completes all paperwork and log books accurately. He/she assists in the gift shop by waiting on customers, arranging merchandise displays and taking monthly and annual inventory of all merchandise. The Lodge Clerk is responsible for any other duties as assigned by either the Lodge Director or Lodge Supervisor. Employee shall comply with all BSA/AML regulations, reporting, and training requirements – Specifically those in the Grand River Casino Written System of Internal Controls (and appendices) for BSA/AML Compliance.
Must be 18 years of age or older. Must qualify for a Standing Rock Sioux Tribal Non-Gaming license. Must have 20/20 corrected vision and not be color blind. Must have outstanding customer service skills and telephone etiquette.
EDUCATION: High school graduate or GED.
EXPERIENCE: Six months experience in an area of customer service preferred. Must have at least 3 months experience working with computers preferred.
PHYSICAL: Must be physically able to withstand continued standing and sitting for 8 hours or more and be able to lift up to 30 pounds. Must be able to bend, reach and grasp and have good finger dexterity.
All Applicants Must
- Qualify for the requirements of the position for which they are applying.
- Qualify for the appropriate gaming license if required.
Benefits Available to Employees
- Competitive Wages
- Exceptional Career Advancement Opportunities
- Weekly Pay
- Wide-ranging Work Schedules
- 401K Plan with a match up to 5%
- Affordable Comprehensive Insurance Plan Including:
Health, Dental, Prescription Drug, Vision Care, Life and Disability Insurance, we also offer Low Cost Family Plans
- PTO for Full Time Employees
Year Total Earned a Year
1st year 2+ weeks
2nd-4th year 3+ weeks
5th year + 4+ weeks
- Cash Bonus for Full Time Employees for Perfect Attendance
- Employee Activities
- 50% off on meals in the Rivers’ Edge Restaurant
- 20% discount on merchandise in the Gift Shop
Candidates that are selected for employment are subject to drug and alcohol testing. Failure to adhere to and successfully pass testing will result in revocation of job offer.
Please email Grand River Casino and Resort for additional employment information.